Make Sure Liquid Isn’t Too Cold If you drink is below 100ºF (38ºC) then the Ember Mug will not heat. It won’t turn the heater on at all and this is a common reason Ember Mugs don’t heat room temperature drinks. Ember Mugs are designed to keep drinks hot, they aren’t designed to heat up cold drinks.
How do I turn on my Ember Mug heater?
Power ON – Press the power button located on the bottom of the Ember Mug or Ember Mug². You will see the LED illuminate a white light. Power OFF – Press and hold the power button for 3 seconds until the LED dims to an OFF state. *Note: To make sure the mug is OFF you can pick it up to see if the white light shows up.
How do I know if my Ember Mug is heating?
PULSING WHITE – Once hot liquids are poured in the Ember, the Ember will pulse white as it works to reach your set temperature. SOLID WHITE – Target temperature has been reached and the beverage is ready to be enjoyed!.
How do I fix my Ember Mug?
Ember Mug: How to Re-Pair my Ember? Step 1: Toggle Bluetooth. Turn the bluetooth OFF on your mobile device from the bluetooth settings. Step 2: Perform a Factory Reset on your Ember. Step 3: Remove from Bluetooth Settings. Step 4: Pair your Ember.
How long does it take an Ember Mug to heat up?
It will take a long time! Depending on the temperature it can take anywhere from 30 minutes to an hour plus. If you are not using the coaster, it will take all of your battery life since the mug is heating to the maximum of its ability.
Can you leave Ember Mug on the charger?
The Ember is 100% safe to keep on the charger when you are not using it. When the battery is fully charged the charging is shut off automatically so no battery damage will occur.
Why does Ember say heater off?
The Ember can read as empty or stop heating for a few reasons: The Ember is searching for a drastic temperature change, and when cooler liquids are poured in, it may be unable to detect the liquid and will detect as empty as a result.
Will Ember heat up cold coffee?
You CANNOT use Ember to heat up cold coffee, tea or other drinks. The cup won’t recognise liquid under 100ºF (38ºC) and won’t turn on. Plus even if it did it takes AGES (30-60+ minutes) to warm up cold drinks and will drain all of the battery life of your Ember. It’s designed to keep drinks hot, not make them hot.
How long does it take to fully charge an Ember Mug?
Charge Time: Once your Ember Mug has an empty battery, place the mug on the charging coaster for approximately 2 hours for a full charge.
Can you microwave Ember Mug?
From Ember Support site: No! As with all electronics and metals, it may result in a fire when heated up in the microwave. Doing so will result in permanent damage to your Ember Mug or Ember Mug².
Why does my Ember think its empty?
Why Does Your Ember Mug Say Empty? EMPTY: Displayed when the thermal sensors are not recognizing a change in temperature present in the inner vessel. This notification may also show if liquid is not present or the temperature rapidly decreases (caused by adding cold creamer).
Do Ember mugs have a warranty?
What is covered? Ember warrants to the original purchaser that your Ember-branded product and Ember-branded product accessories (collectively, the “Product”) shall be free from material defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase.
Why does my Ember Mug keep disconnecting?
If the Ember is disconnecting from Ember App, the following steps can ensure a secure connection. Turn the Bluetooth OFF on your mobile device from the bluetooth settings. To ensure the connectivity is working, allowing the Bluetooth to completely power OFF and power back ON will assure a working connected device.
Does Ember heat while charging?
If you are keeping your beverage hot while using the coaster, it can maintain your perfect temperature all day!* When Ember is on the charging coaster the battery will stay at a constant level and will not charge any higher until your Ember is empty or is powered off.
How do I reset my Ember Mug?
To reset the Ember, press and hold the power button on the bottom of the mug for about 15 seconds. The Ember’s LED will first blink blue, then yellow, then red to indicate it is being reset.
How do you charge Ember Mug without coaster?
How To Charge Your Ember Mug (With Images) To charge your Ember Mug or Ember Travel Mug simply place it on the charging coaster. The Ember Mug takes roughly 2 hours to completely charge from an empty battery and the Ember Travel Mug takes around 2-3 hours to completely charge from an empty battery.
How does Ember Mug know its empty?
The Ember Mug has four temperature and liquid detection sensors built directly into it. This allows the mug to automatically turn itself off when it senses that it’s empty, preserving whatever batter it has remaining.
How do I change the battery in my Ember Mug?
Ember Mug Battery Replacement: Can It Be Done? You cannot buy Ember Mug battery replacements and the base of the mug is molded closed and the battery cannot be accessed without destroying the mug. No, Ember does NOT offer replacement batteries for sale for their mugs.
Why is my Ember app not working?
If the Ember continues to not update, please ensure the Ember App and your operating system are up to date. Please then pair the Ember from scratch to ensure a secure connection. Reset the Ember. To do this, please hold the power button on the bottom of the mug for about 14 seconds until you see the LED flash red.
Make Sure Liquid Isn’t Too Cold If you drink is below 100ºF (38ºC) then the Ember Mug will not heat. It won’t turn the heater on at all and this is a common reason Ember Mugs don’t heat room temperature drinks. Ember Mugs are designed to keep drinks hot, they aren’t designed to heat up cold drinks.
How do I turn on my Ember Mug heater?
Power ON – Press the power button located on the bottom of the Ember Mug or Ember Mug². You will see the LED illuminate a white light. Power OFF – Press and hold the power button for 3 seconds until the LED dims to an OFF state. *Note: To make sure the mug is OFF you can pick it up to see if the white light shows up.
How do I know if my Ember Mug is heating?
PULSING WHITE – Once hot liquids are poured in the Ember, the Ember will pulse white as it works to reach your set temperature. SOLID WHITE – Target temperature has been reached and the beverage is ready to be enjoyed!.
How do I fix my Ember Mug?
Ember Mug: How to Re-Pair my Ember? Step 1: Toggle Bluetooth. Turn the bluetooth OFF on your mobile device from the bluetooth settings. Step 2: Perform a Factory Reset on your Ember. Step 3: Remove from Bluetooth Settings. Step 4: Pair your Ember.
How long does it take an Ember Mug to heat up?
It will take a long time! Depending on the temperature it can take anywhere from 30 minutes to an hour plus. If you are not using the coaster, it will take all of your battery life since the mug is heating to the maximum of its ability.
Can you leave Ember Mug on the charger?
The Ember is 100% safe to keep on the charger when you are not using it. When the battery is fully charged the charging is shut off automatically so no battery damage will occur.
Why does Ember say heater off?
The Ember can read as empty or stop heating for a few reasons: The Ember is searching for a drastic temperature change, and when cooler liquids are poured in, it may be unable to detect the liquid and will detect as empty as a result.
Will Ember heat up cold coffee?
You CANNOT use Ember to heat up cold coffee, tea or other drinks. The cup won’t recognise liquid under 100ºF (38ºC) and won’t turn on. Plus even if it did it takes AGES (30-60+ minutes) to warm up cold drinks and will drain all of the battery life of your Ember. It’s designed to keep drinks hot, not make them hot.
How long does it take to fully charge an Ember Mug?
Charge Time: Once your Ember Mug has an empty battery, place the mug on the charging coaster for approximately 2 hours for a full charge.
Can you microwave Ember Mug?
From Ember Support site: No! As with all electronics and metals, it may result in a fire when heated up in the microwave. Doing so will result in permanent damage to your Ember Mug or Ember Mug².
Why does my Ember think its empty?
Why Does Your Ember Mug Say Empty? EMPTY: Displayed when the thermal sensors are not recognizing a change in temperature present in the inner vessel. This notification may also show if liquid is not present or the temperature rapidly decreases (caused by adding cold creamer).
Do Ember mugs have a warranty?
What is covered? Ember warrants to the original purchaser that your Ember-branded product and Ember-branded product accessories (collectively, the “Product”) shall be free from material defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase.
Why does my Ember Mug keep disconnecting?
If the Ember is disconnecting from Ember App, the following steps can ensure a secure connection. Turn the Bluetooth OFF on your mobile device from the bluetooth settings. To ensure the connectivity is working, allowing the Bluetooth to completely power OFF and power back ON will assure a working connected device.
Does Ember heat while charging?
If you are keeping your beverage hot while using the coaster, it can maintain your perfect temperature all day!* When Ember is on the charging coaster the battery will stay at a constant level and will not charge any higher until your Ember is empty or is powered off.
How do I reset my Ember Mug?
To reset the Ember, press and hold the power button on the bottom of the mug for about 15 seconds. The Ember’s LED will first blink blue, then yellow, then red to indicate it is being reset.
How do you charge Ember Mug without coaster?
How To Charge Your Ember Mug (With Images) To charge your Ember Mug or Ember Travel Mug simply place it on the charging coaster. The Ember Mug takes roughly 2 hours to completely charge from an empty battery and the Ember Travel Mug takes around 2-3 hours to completely charge from an empty battery.
How does Ember Mug know its empty?
The Ember Mug has four temperature and liquid detection sensors built directly into it. This allows the mug to automatically turn itself off when it senses that it’s empty, preserving whatever batter it has remaining.
How do I change the battery in my Ember Mug?
Ember Mug Battery Replacement: Can It Be Done? You cannot buy Ember Mug battery replacements and the base of the mug is molded closed and the battery cannot be accessed without destroying the mug. No, Ember does NOT offer replacement batteries for sale for their mugs.
Why is my Ember app not working?
If the Ember continues to not update, please ensure the Ember App and your operating system are up to date. Please then pair the Ember from scratch to ensure a secure connection. Reset the Ember. To do this, please hold the power button on the bottom of the mug for about 14 seconds until you see the LED flash red.
