Table of Contents
Return Options: Return rented equipment to The UPS Store nearest you. Check here. You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records. Contact Verizon at 1.800. Verizon (1.800. 837.4966) if you have any questions.
Where do I return my Verizon FIOS router?
Take the router to a UPS Store that accepts Verizon FiOS equipment returns. Have them mail it back, and be sure to get tracking information for the package!Aug 17, 2019.
Can I return Verizon equipment by mail?
What is this? Post-cancellation, you must return all Verizon equipment within the next 30 days, packed in their original boxes. After attaching a shipping label to the box, you can either directly ship the box to Verizon or return it via designated Verizon stores near you.
What FIOS equipment needs to be returned?
Re: What equipment do I have to return? You need to return the router, STBs and remotes. The ONT, BBU and PSU can remain. Unplug the power to the PSU and open the BBU and disconnect the battery.
How do I cancel my FIOS equipment and return?
If you’d still like to cancel, give us a call Monday – Friday, 8:00 – 5:00pm EST, at 1.844. 837.2262. Remember to have your account information handy. Once your service is cancelled, don’t forget to utilize My Verizon to check the status of your final bill, equipment return, and refunds, if applicable.
Do I need to return my Fios router?
Re: Do I need to return the old router from Verizon after I transferred to a new address? If they didn’t specifically ask for it back, JUST HOLD ON TO IT. You can,and should return it with all the rest of your “Verizon owned” equipment when you close your account.
Does Verizon FIOS have stores?
At many (but not all) of the Verizon Fios TV store locations below you can: Order Verizon products and services.
How do I call Verizon?
+1 800-922-0204.
Is Verizon Fios different than Verizon Wireless?
Verizon Wireless is an entirely separate divison from the side of the company which supports FIOS/consumer markets. So they have different login’s.
How do I get a new cable box from Verizon?
If you are an active Verizon Fios TV – Private subscriber, you may upgrade your Set Top Box (STB) to a DVR by calling Verizon at 1.800. VERIZON (1.800. 837.4966).
Do you have to return remotes to Verizon?
Any old remotes that you may have do not need to be returned. You can go ahead and discard the old remote.
Do I return Verizon ONT?
You don’t return the ONT. It stays with the house, you move, it doesn’t.
What is Verizon ONT box?
What Is An ONT. ONT stands for “Optical Network Terminal” (ONT). It’s that bulky box the Verizon technician installs for FiOS Internet, TV, and phone. This device takes the fiber optic signals coming from the Verizon backbone and translates them for use with devices in your house.
How do I cancel my FIOS cable and keep Internet?
Yes. Call 1800 Verizon and get a customer service representative. If you can’t get one, say cancel service (or the like). You should get someone then.
How much does it cost to cancel my Verizon plan?
Verizon charges an Early Termination Fee (ETF) of $350 through the first six months of service. The termination fee declines gradually over the course of the rest of the contract, including $10 per month for months 7-17; $20 per month for months 18-22, and $60 upon completion of the 23rd month.
Can you cancel Verizon FiOS within 30 days?
Verizon Fios IS is subject to a thirty-(30) calendar day money-back guarantee, which begins upon billing. During this thirty (30) day period you may cancel the Service and receive a full refund of all monthly charges paid as well as any one-time charges and equipment charges paid to Verizon.
What do I do with my old Verizon box?
You can simply unplug it if. If you order FiOS service in the future, they may need to dispatch a tech to make sure it’s working and upgrade it, if needed. If you leave it plugged in a tech visit may not be required.
Can I return SIM card to Verizon?
Don’t ship the charger, SD card, SIM card or other accessories with your device. No trade-in value will be provided for these items, and they won’t be returned. Unless you indicated during the appraisal process that the battery wouldn’t be included, you’ll need to include it.
Can you walk into a Verizon store?
Store priorities Whether you’re shopping for a new device or need support, we recommend making an appointment so we can prioritize your visit. Appointments can be made online or through the My Verizon app. Walk-up customers are welcome.
What is the difference between a Verizon store and a Verizon authorized retailer?
What Is the Difference Between Verizon And Verizon Authorized Retailer? Verizon stores are fully owned by Verizon themselves, whereas authorized retailers are owned by private individuals authorized to sell Verizon products. Another difference is the return policy.
Who is Victra Verizon?
Victra is the leading exclusive premium retailer for Verizon Wireless products and services. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories and product insurance.
What does *# 21 do to your phone?
*#21# – Displays call forwarding status. ##002# + “Call” – Disables all call forwarding.
Is Netflix free with Verizon FIOS?
Verizon Fios is helping customers do just that with a free year of Netflix premium. New customers who purchase Verizon Fios Gigabit Connection Internet or Fios Gigabit Connection Triple Play with a 2-year agreement will receive twelve months free of Netflix premium, an over $190 value.
How do I talk to a person at Verizon FIOS?
You can call 800-837-4966 at any time or download the My Fios app to call a Tech Support Pro agent directly.
Is Verizon FIOS fiber to the home?
FiOS is just one version of fiber-to-the-home or fiber-to-the-premises Internet access. More than 10 million homes worldwide already have this service, and experts at the FTTH Council say that number is growing.
How much is Verizon Fios a month?
Verizon Fios internet packages and pricing Plan Price Download speeds up to Gigabit Connection $79.99/mo.§ 940 Mbps Fios Home Internet 400/400 $59.99/mo.§ 400 Mbps Fios Home Internet 200/200 $39.99/mo.° 200 Mbps.
Is Verizon Fios unlimited?
Verizon’s “unlimited” data FiOS internet plans really are unlimited for most consumers; use a terabyte or three in a month, and you probably won’t hear anything from the company. FiOS data plans are marketed as being free of the hard data caps that Comcast customers must constantly be mindful of.
