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To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Return Options: Return rented equipment to The UPS Store nearest you.
What FiOS equipment needs to be returned?
Re: What equipment do I have to return? You need to return the router, STBs and remotes. The ONT, BBU and PSU can remain. Unplug the power to the PSU and open the BBU and disconnect the battery.
How do I drop FiOS TV and keep Internet?
Yes. Call 1800 Verizon and get a customer service representative. If you can’t get one, say cancel service (or the like). You should get someone then.
How do I cancel my Verizon FiOS box?
if you really think it will bother you then call 1-800-VERIZON and tell them to come out and remove any vestige of their company owned property off of your land. if the refuse simply take it off the wall put in a box and then store it.
How do I return my Verizon FiOS box?
Return Options: Return rented equipment to The UPS Store nearest you. Check here. You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records. Contact Verizon at 1.800. Verizon (1.800. 837.4966) if you have any questions.
Does Verizon return Ont box?
To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected.
How do I get rid of Fios cable?
To cancel Fios TV but keep internet, call Verizon Support and explain the reason for cancellation. You will be redirected to the retention department operator. After they cancel services, ask for confirmation or reference ID.
Is Verizon Fios different than Verizon Wireless?
Verizon Wireless is an entirely separate divison from the side of the company which supports FIOS/consumer markets. So they have different login’s.
Can I cancel my cable and keep Internet?
Just call customer service and tell them you wish to drop the TV service. They may offer you a special rate to stay with them, but you can still keep your internet service.
Why is there a Verizon box on my house?
That is because their service is based on coax delivery. Verizon uses fiber optics to deliver service to your house. Their should be a box with Verizon label. It will have a thin black cable either coming from the ground or overhead.
What is Verizon ONT box?
ONT stands for “Optical Network Terminal” (ONT). It’s that bulky box the Verizon technician installs for FiOS Internet, TV, and phone. This device takes the fiber optic signals coming from the Verizon backbone and translates them for use with devices in your house.
Can I remove ONT box?
You should not remove the ONT (Optical Network Terminator) or the power cable. The ONT should only be touched by the LFC’s Technician when relocating it (or even removing it and reinstalling it). Jul 23, 2020.
How do I cancel my FiOS equipment and return?
If you’d still like to cancel, give us a call Monday – Friday, 8:00 – 5:00pm EST, at 1.844. 837.2262. Remember to have your account information handy. Once your service is cancelled, don’t forget to utilize My Verizon to check the status of your final bill, equipment return, and refunds, if applicable.
How do I call Verizon?
If you have questions or need additional help, please call 1-800 Verizon (1-800-837-4966).
Where can I exchange my FiOS remote?
If you have another remote from another TV turn on your box and go to Menu > Customer support > Top support tool > Replace Fios remote. You can do it right on the TV. As others have said, there is a fee for this. You can also order online from Verizon.
Do I need to return Verizon FiOS ONT?
The router is typically not wanted back by Verizon and is yours at that point if you’ve had FiOS for more than a year or two, but if it they ask for it back or you personally don’t want it (you have another router, for example), just give it to them.
Can I return SIM card to Verizon?
Don’t ship the charger, SD card, SIM card or other accessories with your device. No trade-in value will be provided for these items, and they won’t be returned. Unless you indicated during the appraisal process that the battery wouldn’t be included, you’ll need to include it.
What do I do with my old Verizon Remote?
Any old remotes that you may have do not need to be returned. You can go ahead and discard the old remote.
How can I watch FiOS on my smart TV without a box?
Another way to connect FiOS to a TV without a cable box is to hook up a FiOS adapter to the TV. With the adapter, the TV is able to receive all of the FiOS channels included in your package.
Can Roku replace FiOS cable box?
Fios TV has a mobile app called Fios TV app that allows you to watch all of its content on your smartphones and tablets at any time and from anywhere. It is not compatible with any TV devices, including Roku, Android TV, and Smart TVs.
Do I need a router and a modem to cut the cord?
To cut the cord and start streaming TV over the internet you’ll need: A modem and WiFi router; A WiFi extender (for larger homes); And, most importantly of all, an incredible internet service to deliver all that streaming content to the multiple screens in your household.
