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Where do I return my Verizon device?
Items bought at a Verizon store, on verizon.com or with our Customer Service can be turned in at a Verizon store for 30-day returns and exchanges and for trade-ins.
Does Verizon FIOS have stores?
At many (but not all) of the Verizon Fios TV store locations below you can: Order Verizon products and services.
What FIOS equipment needs to be returned?
Re: What equipment do I have to return? You need to return the router, STBs and remotes. The ONT, BBU and PSU can remain. Unplug the power to the PSU and open the BBU and disconnect the battery.
Do you need to return fios remote?
Any old remotes that you may have do not need to be returned. You can go ahead and discard the old remote.
How do I cancel my FIOS equipment and return?
If you’d still like to cancel, give us a call Monday – Friday, 8:00 – 5:00pm EST, at 1.844. 837.2262. Remember to have your account information handy. Once your service is cancelled, don’t forget to utilize My Verizon to check the status of your final bill, equipment return, and refunds, if applicable.
How do I get a refund from Verizon?
Just sign in to My Verizon and, hover over Billing > select View Bill > Options > Check Refund Status. If you are enrolled in Auto Pay, the refund you receive from Verizon Wireless will be sent back to your card or bank account on file.
Whats the difference between Verizon and Verizon authorized retailer?
The difference between a Verizon and Verizon Authorized retailer is that Verizon stores are owned by Verizon themselves, while third parties own authorized retailers under license from Verizon.
How do I get a new cable box from Verizon?
If you are an active Verizon Fios TV – Private subscriber, you may upgrade your Set Top Box (STB) to a DVR by calling Verizon at 1.800. VERIZON (1.800. 837.4966).
Is Verizon Fios different than Verizon Wireless?
Verizon Wireless is an entirely separate divison from the side of the company which supports FIOS/consumer markets. So they have different login’s.
What is Ont Verizon?
The Optical Network Terminal (ONT) converts the optical signal coming through the fiber into separate signals for TV, voice, and data. The ONT is installed with Fios service on either the outside or inside of your home (garage, basement, closet, etc).
What do I do with my old Verizon router?
If you want to return it, you can drop it off at a FIOS store or at a UPS store. Hang on to the receipt in case VZ tries to bill you for the old router. They’ve been known to do that.
How do I call Verizon customer service?
If you have questions or need additional help, please call 1-800 Verizon (1-800-837-4966).
Do I need to return Verizon modem?
What is this? Once you have canceled your Verizon service, you must return any and all equipment you have rented from Verizon within 30 days of cancellation.
How do I cancel my FiOS cable and keep Internet?
Yes. Call 1800 Verizon and get a customer service representative. If you can’t get one, say cancel service (or the like). You should get someone then.
How much does it cost to cancel my Verizon plan?
Verizon charges an Early Termination Fee (ETF) of $350 through the first six months of service. The termination fee declines gradually over the course of the rest of the contract, including $10 per month for months 7-17; $20 per month for months 18-22, and $60 upon completion of the 23rd month.
Will Verizon refund my money?
Provided that you do not owe any money to Verizon after your final bill, Verizon will find you eligible for a refund. In case you paid your last bill by check or direct deposit, Verizon will refund the money directly to that account.
Can I return an online order to a Verizon store?
If you purchased your merchandise online or by phone, please follow the return instructions in your package. If you purchased your merchandise in a Verizon store, you can return it to any Verizon store. Please search Return Policy on verizon.com for more details.
Why does Verizon charge a month in advance?
Verizon bills one month in advance, so your first statement will include partial charges for the current month, as well as charges for the following month. Monthly charges are prorated according to the number of days you are billed for during your 30-day billing cycle.
How much do Verizon franchise owners make?
The company is a subsidiary of Verizon Communications, a global organization with over 150 locations and $131 billion in annual revenue. In 2018, the median gross profit for a typical Verizon store franchise was $382,572.
What does TCC stand for Verizon?
Stick to the VZW stores – Avoid TCC (The Cellular Connection)Jan 20, 2016.
Who owns TCC Verizon?
CEO Moorehead is a third-generation owner of TCC, which was founded from a single store in Marion, Ind., in 1991. Moorhead worked every position in the chain — more than 32 jobs — before assuming the top spot at the age of 30.
How can I watch FiOS TV without a box?
Another way to connect FiOS to a TV without a cable box is to hook up a FiOS adapter to the TV. With the adapter, the TV is able to receive all of the FiOS channels included in your package.
Do I need a FiOS box for every TV?
1 – You should not need any box to recieve the channels on the Local package (they are currently all unencrypted). If they insist that you have to have an adapter you can let them ship it to you and then return it.
How do I cancel my Verizon cable box?
Re: Turn Off Fios One Box Automatic Shut Off? Yes. Go to MENU > Settings > System > Media Server Settings > Auto Power Off then choose None and hit OK.
Is FiOS free with Verizon?
Also beginning April 1 (and no fooling), Fios TV customers who don’t currently get premium channels wil get 30 says of programming free and with no sign-up. That includes Showtime, Epix, and Gaiam TV Fit and Yoga.
How much is Verizon Fios a month?
Verizon Fios internet packages and pricing Plan Price Download speeds up to Gigabit Connection $79.99/mo.§ 940 Mbps Fios Home Internet 400/400 $59.99/mo.§ 400 Mbps Fios Home Internet 200/200 $39.99/mo.° 200 Mbps.
Is Verizon Fios unlimited?
Verizon’s “unlimited” data FiOS internet plans really are unlimited for most consumers; use a terabyte or three in a month, and you probably won’t hear anything from the company. FiOS data plans are marketed as being free of the hard data caps that Comcast customers must constantly be mindful of.
