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Return Options: Return rented equipment to The UPS Store nearest you. Check here. You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records. Contact Verizon at 1.800. Verizon (1.800. 837.4966) if you have any questions.
Where do I return my Verizon device?
Items bought at a Verizon store, on verizon.com or with our Customer Service can be turned in at a Verizon store for 30-day returns and exchanges and for trade-ins.
What FIOS equipment needs to be returned?
Re: What equipment do I have to return? You need to return the router, STBs and remotes. The ONT, BBU and PSU can remain. Unplug the power to the PSU and open the BBU and disconnect the battery.
Does Verizon FIOS have stores?
At many (but not all) of the Verizon Fios TV store locations below you can: Order Verizon products and services.
What do I do with my old Verizon router?
If you want to return it, you can drop it off at a FIOS store or at a UPS store. Hang on to the receipt in case VZ tries to bill you for the old router. They’ve been known to do that.
How do I get a refund from Verizon?
Just sign in to My Verizon and, hover over Billing > select View Bill > Options > Check Refund Status. If you are enrolled in Auto Pay, the refund you receive from Verizon Wireless will be sent back to your card or bank account on file.
Do you have to return remotes to Verizon?
Any old remotes that you may have do not need to be returned. You can go ahead and discard the old remote.
How do I cancel my FiOS equipment and return?
If you’d still like to cancel, give us a call Monday – Friday, 8:00 – 5:00pm EST, at 1.844. 837.2262. Remember to have your account information handy. Once your service is cancelled, don’t forget to utilize My Verizon to check the status of your final bill, equipment return, and refunds, if applicable.
What is Verizon ONT box?
What Is An ONT. ONT stands for “Optical Network Terminal” (ONT). It’s that bulky box the Verizon technician installs for FiOS Internet, TV, and phone. This device takes the fiber optic signals coming from the Verizon backbone and translates them for use with devices in your house.
What is the difference between a Verizon store and a Verizon authorized retailer?
What Is the Difference Between Verizon And Verizon Authorized Retailer? Verizon stores are fully owned by Verizon themselves, whereas authorized retailers are owned by private individuals authorized to sell Verizon products. Another difference is the return policy.
Is Verizon Fios different than Verizon Wireless?
Verizon Wireless is an entirely separate divison from the side of the company which supports FIOS/consumer markets. So they have different login’s.
How do I get a new cable box from Verizon?
If you are an active Verizon Fios TV – Private subscriber, you may upgrade your Set Top Box (STB) to a DVR by calling Verizon at 1.800. VERIZON (1.800. 837.4966).
Is it safe to throw away a router?
Can I Throw Away an Old Router? You should not dispose of your old routers via your council collected general waste and recycling bins. This is because your router will fall into the category of waste electrical and electronic equipment recycling or WEEE for short.
How do I dispose of an old wireless router?
How To Dispose of the Old Router Contact a Local Recycling Centre. The best way to get rid of your old router is by contacting a recycling centre in your local area. Donate Your Old Router. Use it as a Guest WiFi or Network Switch.
What can I do with old modems and routers?
Let’s take a look at each of these uses for old routers in more detail. Build a Wireless Repeater. Guest Wi-Fi Connection. Cheap Internet Radio Streamer. Use the Router as a Cheap Network Switch. Turn Your Old Router Into a Wireless Bridge. Convert Your Router Into a NAS Drive. Use an Old Router as a Web Server.
Will Verizon refund my money?
Provided that you do not owe any money to Verizon after your final bill, Verizon will find you eligible for a refund. In case you paid your last bill by check or direct deposit, Verizon will refund the money directly to that account.
How does Verizon return work?
When we get your complete and undamaged returned equipment in like-new condition, we issue a refund: Purchases made by credit card are refunded through a credit to your credit card (which may take up to 3 weeks). Purchases made by cash or check are refunded by check (may take up to 7 weeks).
How can I contact Verizon?
+1 800-922-0204.
What happens if you don’t return Verizon equipment?
If you fail to return the equipment within 30 days of terminating the connection, Verizon will bill an unreturned equipment charge for each day that you delay in returning. You can return the equipment even after 30 days, but you must pay the fine amount along with it.
Do I need to return my FIOS modem?
To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected.
How much does it cost to cancel my Verizon plan?
Verizon charges an Early Termination Fee (ETF) of $350 through the first six months of service. The termination fee declines gradually over the course of the rest of the contract, including $10 per month for months 7-17; $20 per month for months 18-22, and $60 upon completion of the 23rd month.
Can you cancel Verizon FiOS within 30 days?
Verizon Fios IS is subject to a thirty-(30) calendar day money-back guarantee, which begins upon billing. During this thirty (30) day period you may cancel the Service and receive a full refund of all monthly charges paid as well as any one-time charges and equipment charges paid to Verizon.
How do I remove FIOS equipment?
if you really think it will bother you then call 1-800-VERIZON and tell them to come out and remove any vestige of their company owned property off of your land. if the refuse simply take it off the wall put in a box and then store it.
Where is my Verizon ONT box?
The ONT is installed with Fios service on either the outside or inside of your home (garage, basement, closet, etc).
Where is the ONT box located?
An Optical Network Terminal, or ONT, is a unit typically located on the side of your house or in your garage. An ONT converts the signals from fiber optic light into copper and electric signals. ONTs have a power supply connected to an external battery backup enclosure.
