QA

What Is Fastrak Flex

A FasTrak Flex toll tag is required for carpools, motorcycles and eligible clean air vehicles to travel toll free in the I-580 express lanes. FasTrak Flex toll tags work just like FasTrak Standard toll tags but have a three-position switch that can be adjusted to signal whether you are traveling as a carpool or alone.

What is the difference between FasTrak and FasTrak Flex?

The standard FasTrak toll tag works at all Bay Area toll bridges, in express lanes for solo drivers, and pays for parking at SFO. The FasTrak Flex toll tag has a three-position switch to signal whether you are traveling as a carpool or alone. It is the carpool/clean air vehicle toll tag for all Bay Area express lanes.

Do I need a FasTrak Flex?

You need a FasTrak Flex toll tag if you are a carpool, vanpool, motorcycle or other toll-exempt vehicle that will use the I-880, I-580, I-680 Contra Costa or SR-237 express lanes. Otherwise, your Standard toll tag will work on all express lanes as well as all other FasTrak facilities.

Can anyone use FasTrak Flex?

Carpools (2+ people), vanpools, motorcycles, and other toll-exempt vehicles may travel toll free with a FasTrak Flex or FasTrak CAV toll tag. To travel toll free, set the switch on the face of the tag to match the number of people in the vehicle (motorcycles should set the switch to 3+).

How much is FasTrak per month?

There are no fees to open or to maintain a FasTrak account.

Where do you put the FasTrak Flex?

Place the FasTrak Flex at least l½” from the top edge of the windshield in the center behind the mirror, or mount to the lower left of the windshield l ½” from the side of the windshield and l ½” from the bottom of the windshield.

How does FasTrak flex know how many passengers?

The transponders can’t confirm the passenger count. But enhanced California Highway Patrol enforcement can and will. When the transponder is detected in the ExpressLanes, overhead enforcement beacon lights emit to correspond to the switch setting on the transponder.

How does FasTrak flex charge?

If you link your account to a valid credit card, FasTrak collects an initial prepaid balance for tolls of $25 per toll tag. Your account will be automatically replenished as needed. FasTrak will waive the security deposit for up to 3 toll tags on your account.

What happens if you go through FasTrak without a pass?

If you use an express lane without a valid FasTrak toll tag, you will receive a violation notice. The following is a schedule of toll evasion penalties: First notice issued: $25 penalty. Second (delinquent) notice issued: $70 ($25 penalty plus $45 late fee).

How do I activate my FasTrak Flex?

The other way to set up a FasTrak account is to pick up a toll tag at a convenient FasTrak retail location. You can then activate the toll tag by finishing the account enrollment process online or over the phone with one of FasTrak’s friendly customer service representatives. View select FasTrak retail locations.

Can you use FasTrak with one person?

Solo drivers can choose to pay to use an express lane. Here’s how: Mount a valid FasTrak toll tag properly on your vehicle’s windshield. When driving, check the posted toll rate on the overhead signage.

Can I use FasTrak without a transponder?

Yes. FasTrak drivers must have a transponder mounted to their vehicle’s windshield. State law requires a transponder to be in the vehicle or valid license plates properly mounted to the vehicle.

What is HOV 2+ with Flex?

The flex tag allows carpools, vanpools, motorcycles, and eligible clean air vehicles to travel toll-free in the express lanes with the tag set to the 2 or 3+ position.

Why is FasTrak charging me $25?

You may opt-out of the parking program at any time by contacting the FasTrak® Customer Service Center at www.bayareafastrak.org and updating your account information. You agree that a $25 fee may be charged to your account for checks returned by your bank or financial institution.

Does FasTrak save you money?

The toll tag does all the work—no more fumbling for cash! It saves money. On the Golden Gate Bridge, all FasTrak users pay a discounted toll rate. It provides incentives to carpool.

Do FasTrak funds expire?

Your account will remain active if you have some activity on your account during a period of three (3) years. If there’s no activity on your account for three years or more, you will be notified by mail that your account will be automatically closed.

Can I keep my FasTrak in my glove box?

I just leave my Fastrak in my glove box. Some times it beeps, sometimes it doesn’t. Best way is to just add your license plate to your account online and not worry about it. No need to mount and display that ugly device.

Can I buy FasTrak at AAA?

You can visit participating AAA, Albertsons, or Costco locations to purchase your transponder at a discounted price. You must activate the transponder on a new or existing account before using Metro ExpressLanes.

Can you lie on FasTrak Flex?

What happens if a FasTrak Flex or FasTrak CAV toll tag is switched to position 2 or position 3+, but there is only one person in the vehicle? CHP will visually confirm that this vehicle qualifies for toll-free status; if not, CHP may pull the vehicle over. CHP may issue the driver a carpool citation in excess of $400.

Are toll roads and FasTrak the same thing?

All Toll Roads accounts are now called FasTrak accounts and issued sticker transponders.

What happens if you don’t pay California toll?

If you don’t pay the toll within five days, you will receive a ticket in the mail demanding a $57.50 penalty, plus the cost of the unpaid toll. If you don’t respond to the violation notice, the penalty will increase to $100, plus the original unpaid toll.

How do I know if I have a toll violation in California?

If you have a FasTrak account and recieved a violation notice, please visit the Toll Violation section of our website , The Toll Roads app or call (949) 727-4800 to resolve your violation. Please know your violation and reference numbers, which are located in the first column of your Notice of Toll Evasion.

How do I get Fastrack?

How to buy Paytm FASTag? Search for “FASTag” on the Paytm App. Click on the “Buy FASTag for Car/ Van/ Jeep” icon on the FASTag store. Enter your Vehicle Registration Number. Confirm your delivery address & proceed for payment through any of the available payment options.

How do I transfer FasTrak to FasTrak Flex?

If you have a standard FasTrak toll tag and need to exchange it for a FasTrak Flex, you can do it online. Log in to your FasTrak account. Click on “Vehicles & Tags,” then “Order A Toll Tag.” Enter the number of FasTrak Flex toll tags you would like to order and complete the process to submit your order.