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Return Options: Return rented equipment to The UPS Store nearest you. Check here. You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records. Contact Verizon at 1.800. Verizon (1.800. 837.4966) if you have any questions.
Do I have to return Verizon router?
To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected.
Where do I return my Verizon device?
Items bought at a Verizon store, on verizon.com or with our Customer Service can be turned in at a Verizon store for 30-day returns and exchanges and for trade-ins.
What happens if you don’t return a Verizon router?
What Happens if You Don’t Return Your Fios Equipment. As mentioned before, Verizon follows stringent return policies. If you fail to return the equipment within 30 days of terminating the connection, Verizon will bill an unreturned equipment charge for each day that you delay in returning.
What FIOS equipment needs to be returned?
Re: What equipment do I have to return? You need to return the router, STBs and remotes. The ONT, BBU and PSU can remain. Unplug the power to the PSU and open the BBU and disconnect the battery.
What do I do with my old Verizon router?
If you want to return it, you can drop it off at a FIOS store or at a UPS store. Hang on to the receipt in case VZ tries to bill you for the old router. They’ve been known to do that.
How do I cancel my FIOS equipment and return?
If you’d still like to cancel, give us a call Monday – Friday, 8:00 – 5:00pm EST, at 1.844. 837.2262. Remember to have your account information handy. Once your service is cancelled, don’t forget to utilize My Verizon to check the status of your final bill, equipment return, and refunds, if applicable.
Does Verizon have a restocking fee?
Returning your merchandise does not automatically terminate your service. To cancel your service, you must contact Customer Service. A $50 restocking fee may apply to mobile device returns and all exchanges (excluding Hawaii).
Is Verizon Fios different than Verizon Wireless?
Verizon Wireless is an entirely separate divison from the side of the company which supports FIOS/consumer markets. So they have different login’s.
How can I contact Verizon?
Does Verizon FIOS have stores?
At many (but not all) of the Verizon Fios TV store locations below you can: Order Verizon products and services.
Do you have to return fios remote?
Any old remotes that you may have do not need to be returned. You can go ahead and discard the old remote.
Do you return ONT Verizon?
you don’t return an ONT it’s no different then the box on the exterior of a home, you would rip that off and send it. Once installed. It stays.
Do I need to reset my router before selling it?
A factory reset is a good idea if you’re selling or disposing of your router. This way, whoever gets your router next can start fresh, without seeing any of your personal information (like your Wi-Fi passphrase.)Jul 31, 2019.
Can I use my old Verizon router as an extender?
you can use your old router with the new one in access point mode. you can have it bridged as to broadcast its own SSID like any repeater you purchase in the store.
Will Verizon replace my old router?
Anyways, router replacements are free if they have a known issue or are not working correctly.
How do I cancel my FiOS cable and keep Internet?
Yes. Call 1800 Verizon and get a customer service representative. If you can’t get one, say cancel service (or the like). You should get someone then.
How do I return my Verizon FiOS set top box?
Return Options: Return rented equipment to The UPS Store nearest you. Check here. You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records. Contact Verizon at 1.800. Verizon (1.800. 837.4966) if you have any questions.
What is the early termination fee for Verizon?
Verizon charges an Early Termination Fee (ETF) of $350 through the first six months of service. The termination fee declines gradually over the course of the rest of the contract, including $10 per month for months 7-17; $20 per month for months 18-22, and $60 upon completion of the 23rd month.
Is restocking fee legal?
Although state laws vary, restocking fees are generally illegal if: They are being charged in connection with the return of defective merchandise; They exceed 50% of the purchase price of the merchandise; or. The restocking fees are not adequately disclosed to the customer.
Why do I have to pay a restocking fee?
Why do many honest companies charge restocking fees? The reason is simple: to keep costs (and thus prices) down when dealing with the return of items that are not defective. If you buy something and then return it, the company has to deal with more costs to handle the return.
How do I terminate my Verizon service?
The only way to cancel is to head into a Verizon store in person or call Verizon’s customer service line. They need to be able to verify who you are before they go losing any money – ahem, canceling someone’s account. If you want to cancel, you can call Verizon’s cancellation line at 1-844-837-2262.
Do you need a Verizon router for Fios?
While Verizon doesn’t allow you to bring your own modem for its Fios service, you can save by buying your own router. The upfront cost is a little steeper, but it’ll make your monthly bill cheaper and you won’t have to be beholden to the equipment that Verizon provides, which might not fit your needs.
Is Fios free with Verizon?
Also beginning April 1 (and no fooling), Fios TV customers who don’t currently get premium channels wil get 30 says of programming free and with no sign-up. That includes Showtime, Epix, and Gaiam TV Fit and Yoga.
How much is Verizon Internet monthly?
Verizon Internet Plans and Prices Plan Monthly Cost Download Speed 200 Mbps Speed Starting at $39.99 200 Mbps 400 Mbps Speed Starting at $59.99 400 Mbps Gigabit Connection Starting at $79.99 Up to 940 Mbps.
What phone number is 800 837 4966?
New customers can call 1-800-VERIZON (1-800-837-4966).
What is the phone number for Verizon Internet?
Does Verizon offer free Netflix?
Verizon Fios is helping customers do just that with a free year of Netflix premium. New customers who purchase Verizon Fios Gigabit Connection Internet or Fios Gigabit Connection Triple Play with a 2-year agreement will receive twelve months free of Netflix premium, an over $190 value.
