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To return items to a seller on AliExpress, start by contacting the seller and working out the details of your return, replacement, and/or refund. If you can’t reach a fair deal, call in AliExpress and let them make a judgment call. Then simply apply proper postage to your order and drop it off at a post office.
Does AliExpress have free returns?
1. What is AliExpress Free Return Service? With AliExpress ‘Free Return’ service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free.
How do I get a return label from AliExpress?
Once after your return request is approved, click «Get a Free Return tracking number» button at the dispute page within 5 days to get the unique Free Return label in time, if not, your case will be closed as 0 refund directly and there won’t be more opportunities to reopen the dispute case.
How do I get a refund from AliExpress?
You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order. You can submit refund requests up to 15 days after your order has been completed.
How easy is it to get a refund from AliExpress?
According to the AliExpress policy, the buyer has the right to cancel the paid order and get a full refund before the seller has sent the goods. To do this, just click the “Cancel order” button, indicating the reason.
Does AliExpress refund shipping cost?
Guaranteed Genuine is an additional guarantee that sellers may offer for some of their products sold on AliExpress.com. If the item you purchased under this guarantee is confirmed to be counterfeit, you will get a full refund (shipping costs included) from the seller.
How much does it cost to return a package to China?
Country Conditions for Mailing – China Weight not over (lbs.) Parcel Post Rate 1 $16.00 2 20.80 3 25.80 4 31.35.
How does AliExpress refund work?
When the seller approves your refund, you can send the tracking number of the package to AliExpress, and you will get your refund automatically. If you want to return any product, you should make sure it’s undamaged, unwashed, and in the original packaging.
How long does it take to refund AliExpress?
When Will You Get a Refund after You Cancelled the Order on AliExpress. Officially, the refund time is from one to three weeks from the date of closing the order. Usually, the refund is processed within 5-10 days. If you paid for the order via an electronic wallet, you will get your money faster.
How do I cancel an AliExpress order after shipping?
How to cancel an order? Please click the button [Cancel Order] on order detail page, select a reason for cancellation, and then [Submit] the request. If the seller does not respond to your request within 72 hours, the order will be automatically closed and refund will be returned to your account.
How do I cancel an AliExpress order after payment?
How to Cancel the Order on AliExpress after the Payment. To cancel the order, go to the My Orders section of your AliExpress personal account. Click the “Cancel Order” button next to the necessary order. You will get to the order page and will have to click the Request Order Cancellation button.
How do I report a seller on AliExpress?
There is a “Report item” button in the Overview section of the product under the product picture. Click it to get to the complaint page. Then click “Send report” and fill in the form. Describe your complaint in detail and attach the evidence (screenshots or photos).
Is AliExpress safe to buy from?
Contrary to popular belief, buying from AliExpress is very safe. In fact, it’s probably safer than shopping from Ebay because of their buyer protection program. You are protected no matter what you buy on the platform as long as you make your purchase directly through AliExpress.
How do I send something back to China?
The cheapest way to ship to China from the US is via a tracked mail service, like DHL eCommerce or EMS Parcel Post. These services use a local carrier, such as FedEx or USPS, to handle the US domestic leg of the journey and the local postal service in China to make the final delivery.
How do I figure out shipping costs?
Just weigh the package and use a shipping cost calculator to get a shipping price. If the parcel is small but heavy, get a shipping cost based on dimensional volume which might be cheaper. Remember that when calculating postage by weight, use the total weight of the package and not the weight of the product itself.
How do I get a refund from a Chinese company?
How to Get A Refund From Suppliers in China? Confirm whether you are responsible for the quality discrepancy. Collect evidence to prove that the problem of goods is on the supplier’s side. Hire a professional law firm to sue your supplier and get your money back through legal means.
How long does it take for AliExpress to refund a dispute?
After submitting the Open Dispute form, the seller has 15 days to respond and try to reach an agreement with you. If no agreement is reached within the 15-day time period, the dispute automatically becomes a claim (see file a claim). Claims are reviewed and mediated by the AliExpress Case Management Team.
What is a dispute on AliExpress?
AliExpress provides a “Buyer Protection” program that guarantees the quality of goods and services. In case the products don’t meet the criteria of quality, AliExpress makes a refund. To take benefit of this program and receive compensation for a faulty product or poor service, you need to open a dispute.
Why does AliExpress take so long?
It means that goods are waiting to be shipped for a long time and then shipped via the slowest shipping service. It’s the main reason for delayed shipments beyond the approximate arrival dates on the Aliexpress website.
Does AliExpress refund coupons?
AliExpress Coupons must be used within the validity period stated on or attached to the Coupon. If a buyer is entitled to a refund, the refund amount will not exceed the buyer’s cash payment (e.g. a US $5 coupon was used on a US $15 order. Refunds will not exceed US $10).
