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Call the EasyPay Account Service Center at 1-877-323-7433 immediately if your card is lost or stolen. You can also file a claim online. We will deactivate your card to protect you from unauthorized charges. We will also send you a replacement card in the mail.
How do I replace a fair fare MetroCard?
Log in to your ACCESS HRA Fair Fares NYC account. Click on the “Report Fair Fares NYC MetroCard Lost or Stolen” link and follow the instructions on the screen. Call 311 for assistance by phone.
How do I transfer my MetroCard balance to another card?
All you need to do is go up to a Metrocard vending machine, insert your card after selecting either “Add Value” or “Add Time,” and the machine will automatically recognize that your card is expired. It will transfer the balance to a new card, and you can then complete your transaction.
How do I get a senior subway card?
How to get a Reduced Fare TAP card for Seniors Apply in person for a Reduced Fare TAP card. Get a temporary Reduced Fare TAP card right away at a Metro Customer Center. Apply online for a Reduced Fare TAP card. Seniors can purchase a one-way ride at a discount at our TAP vending machines.
How do I renew an expired reduced fare Metrocard?
Refilling your card Insert your reduced-fare card into the MetroCard machine in stations. Refill it the way you normally would. When you get your card back, you can swipe it as usual and the reduced fare will be automatically applied.
How do I refill my Metrocard online?
Steps To Recharge Metro Card Online Visit www.dmrcsmartcard.com (Official website of Delhi Rail Corporation Limited) Enter your Card ID and the amount in the Quick Top Up section on the homepage. Press Continue. You will be directed to a new page.
What should I do if I lost my MetroCard?
If your card is lost or stolen, simply call 511 or 718 330-1234 and follow the prompts until you get to the Balance Protection Program. Then, supply us with the number of the credit, debit, or ATM card you used to purchase your MetroCard.
Can you transfer MetroCard balance to OMNY?
MetroCard and OMNY are two separate systems, so it is not possible to transfer MetroCard value or passes to OMNY.
How do I contact MTA customer service?
MTA and Other General Numbers Out of region callers: 877-690-5116. International callers: 212-878-7000. Police Emergencies: 911. MTA Corporate Offices: 212-878-7000. Public Meeting Hotline: 212-878-7199. New York Transit Museum: 718-694-1600. Anti-Terrorism Hotline: 888-NYC SAFE (888-692-7233).
How do I get a senior citizen card in New York?
Option 1: Apply by mail Download and complete an application. For people 65 and older. Include a passport-style photo. It should be 2 inches by 1.5 inches. Include a copy of a valid ID as proof of age. For riders with disabilities, include proof of a qualifying disability. Mail your application and documents to us.
Does OMNY work for seniors?
Following the completion of OMNY installation at all subway turnstiles and on buses, the MTA will gradually introduce all remaining fare options and programs, including reduced fares for seniors and customers with disabilities, student fares, and more. Additional info about OMNY is available at https://OMNY.info.
Is Metro still free Los Angeles?
Here’s where things get a bit cluttered for student riders: Right now, Metro bus trips are technically free for all riders because the agency stopped collecting those fares amid the pandemic. However, Metro plans to resume bus fare collection on its buses in Jan.
Can you check a MetroCard balance online?
Keep in mind that you cannot check your Metrocard balance online. Currently, the New York City Metrocard does not offer an online method for checking your card balance. If you need to access your balance, you’ll need to do so while at the subway station or using the bus.
Is there an app to refill MetroCard?
With OMNY, riders can bypass lines to refill their MetroCards and simply tap their contactless bank cards or mobile wallet app on their smart phones to pay the fare.
Can I buy a MetroCard online?
The MTA New York City Transit (NYCT) does not allow you to buy a Metrocard online or in the mail because they lack the technology and motivation to actually bring things that riders need because they are a government body that lacks accountability.
Can you track a MetroCard?
Every MetroCard has a number on the back that you can use to track your card. Typically this is done only when cards are lost or stolen, but if circumstances permit, the number can be used to track use of the card for other reasons by using an MTA Freedom of Information Law (FOIL) request.
Will there be an OMNY card?
Two years after launching a pilot for its new One Metro New York contactless card fare-payment system in 2019, the MTA has finally released OMNY cards to the public.
What is OMNY MetroCard?
OMNY is the MTA’s new fare payment system. With OMNY, you can use your own contactless card or smart device to make fare payments and enter the system. OMNY will combine fare payments and mobile ticketing across subways, buses, and commuter rail. ask questions to OMNY customer service representatives, and more.
What is the number for MTA?
+1 877-690-5116.
How do I get a refund from MTA?
Your best option to request a refund is to do it through the online form: Go to the MTA Customer Self Service page. Scroll down until you reach the MetroCard section. Click on eFIX. Pick the Balance Protection Claim option from the menu. Check the requirement checkboxes to verify you have a right to a refund.
How do I dispute a MTA charge?
For help, call 511 between 6 a.m. and 10 p.m., 7 days a week. If you believe that you were incorrectly charged by an OMNY reader, you can dispute a charge in a couple of ways: If you have an OMNY Account, log in and find the charge you think is incorrect. Select Dispute Charges and follow the instructions.
