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How do I get my Vivint panel off?
Remove the panel cover Remove the screw at the top of your panel with a screwdriver. To remove the panel cover, push the two tabs on top and pull the cover out and down. Hang the panel cover on the back plate using the white safety strip. Don’t be alarmed if you hear beeping.
Can I unplug my Vivint panel?
Disarm your Vivint Smart Home system. This will prevent any false alarms while you’re disconnecting your panel. Hang the panel cover on the back plate using the white safety strip. Unplug your panel’s power source.
Does Vivint remove equipment?
You can either remove your system yourself or a Smart Home Pro can professionally remove your equipment for you for only $149. If you remove the panel yourself, use the SkyControl instructions or the Go! Control instructions. We will install everything you brought with you from your old home.
How do you get a Vivint camera off the wall?
Loosen the security screw at the bottom of the camera using the T5 Screwdriver provided. Remove the old camera from the back plate by pulling away from the top to the bottom. Install the new camera by removing the label, aligning the bottom and pushing up to the top. Tighten the security screw at the bottom.
How do I disarm Vivint without code?
To disarm your alarm, Touch the Shield icon on your home screen and drag it down to disarm. 4. Press the alarm icon in the middle to disarm the system and cancel the alarm if there is an alarm in the process.
Can I use Vivint equipment without service?
Can I use Vivint without a subscription? You can use Vivint equipment without a subscription, but you wouldn’t have the benefit of professional monitoring, couldn’t access the mobile application, and won’t be able to use the 24/7 technical support service.
How do you disarm a Vivint alarm system?
To disarm, press the Shield icon in the middle of the screen and drag down. If there is an alarm in process, tap the Alarm icon in the center to disarm the system and cancel the alarm. Tap Yes or No to let Monitoring know if it was a false alarm.
Why is my Vivint panel offline?
Several issues can cause your panel to lose the connection to your home WiFi network. A passing storm may have knocked your power and network offline. An Internet outage in the area could have caused the WiFi to go out. Find out how to test your WiFi to determine if you should contact Vivint or your ISP.
What do you do with old Vivint equipment?
Is the equipment mine to keep? If you bought the house and the equipment is still in there, then it is yours to keep. If the previous owner failed to move the equipment with them and still owes money on it then they will have to settle it with Vivint.
Can I move my Vivint panel to another house?
Yes! Please make sure your new home has power at the time of installation. If you’re having cameras installed, please also be sure an internet connection is setup prior to installation.
Can Vivint be transferred?
If the person you are transferring the account to qualifies for and agrees to sign a new agreement, then the transfer is free. Otherwise, the qualified person can take over the remainder of your agreement and pay a $99 transfer fee.
How do I use my Vivint camera without service?
Can I Still Use a Vivint Camera Without Service? Vivint cameras cannot be used without service. They require the purchase of the Smart Home Video Monitoring monthly subscription plan. You will have to pay your contract in full to cancel it early. Those on a month-to-month contract can cancel anytime without penalty.
Does ring doorbell work with Vivint?
You cannot use a Ring video doorbell with Vivint. Vivint doesn’t work with Ring, although you can control both types of equipment through Alexa and Google Assistant. However, they’ll require separate mobile applications.
How do I contact Vivint?
Vivint Smart Home Security & Alarm Systems | 855.832. 1550.
Can the panel duress code be changed Vivint?
Your Vivint system will have a default duress code programmed to the panel. We recommend that you do not change this code so that Vivint can assist you. To activate a duress alarm, enter the duress code.
Can I have two Vivint panels?
Users can have up to four of the Vivint Secondary Panels installed, in a customized configuration that best addresses the needs of each unique situation.
What happens if I cancel Vivint?
A Vivint cancellation customer service representative told us that, in most cases, you’ll need to pay off the remaining balance on your contract. Another variable is that some people may also need to pay their monthly professional monitoring plan fees for the rest of the contract.
What happens if I stop paying Vivint?
Yes, Vivint will refund you on a prorated basis if you own a prepaid account after it deduces the charges and fees of the cancelation. Otherwise, you must pay the contract in full to cancel it.
How do I pay off my Vivint equipment?
How do I pay my bill? You can set up automatic billing or make payments through My Account. You can also view your billing history and current balance and update payment information from My Account. Visit My Account to manage your billing online.
What is disable entry delay Vivint?
This option is enabled, so the delay allows time for disarming the system after the door is opened. Disabling this option removes the delay, causing those entrances to instantly trigger the alarm in Stay Mode.
Does Vivint charge for false alarms?
Does Vivint charge for false alarms? According to Vivint, some cities charge a false alarm fee. For more detailed information about false alarm fees, give Vivint’s Customer Care team a call at 855-298-7730.
