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Is it possible to reroute a UPS package?
We can reroute your package to another address, in certain cases. You can request we hold onto your package for you to pick up at a UPS location.
Is there a way to intercept a UPS package?
How To Request an Intercept. You can request an intercept from the tracking detail page when tracking your package or you can follow the steps below to request one from your shipping history. Please note: you must request an intercept prior to the first delivery attempt. Log in below to view your shipping history.
How much does UPS charge to redirect a package?
We do not charge to redirect packages to UPS customer centers, The UPS Store locations, or UPS Access Point locations. UPS My Choice members will have a fee for delivery change requests to any other addresses. Please know changing the delivery address of your package could delay your scheduled delivery date.
Can I redirect my package?
For a fee, USPS Package Intercept® lets the sender or recipient stop delivery or redirect a package, letter, or flat that is not out for delivery or already delivered. Most domestic mailings with a tracking or extra services barcode are eligible for Package Intercept. You can only request a Package Intercept online.
How do I add delivery instructions to UPS?
To give a gate code, or instructions such as “leave the package in the back door or the patio,” go to ups.com/mychoice or call (800) 742-5877. Tip: For future deliveries, UPS stores your instructions. Based on the carrier, you can provide a digicode or other delivery instructions.
How do I get a human at UPS?
To reach a live person in UPS customer service you need to dial a 1-800-742-5877 (1-800-PICK-UPS®) phone number. When dialed, this number will connect you to an automated system which will try to help you with your choices. Start screaming OPERATOR, no matter what the prompt just keep screaming OPERATOR!.
Can you ask UPS to hold a package?
Yes, if you’re a UPS My Choice member, The UPS Store and other UPS Access Point locations can hold your package for up to seven calendar days at no additional charge. Customer centers can hold your package for up to five business days.
How many delivery attempts does UPS make?
UPS may make up to three delivery attempts at its discretion at your address on regular UPS delivery days. After the final attempt, undeliverable packages will be returned to the sender. To prevent your package from being returned or to make alternate delivery arrangements, track your package.
Who do I call if UPS delivers to wrong address?
If you received the wrong package from UPS, it means that you’ll have to get in touch with UPS customer service by dialing 1-800-PICK-UPS® and explaining your problem. After telling them you got someone else’s package, they will send a driver to pick it up from you.
Why does UPS charge for delivery change?
During the pandemic, we’re getting things delivered to our homes more often than before. That’s because we’re spending more time in front of a computer screen and getting items shipped means less peopling and a decreased chance of catching COVID-19.
Does UPS charge to hold delivery?
How much does a hold with UPS cost? The UPS hold service is free to use for up to 7 days. If you want to get your package delivered to another location or another day there are extra charges unless you are a premium UPS My Choice member.
What are UPS delivery options?
The UPS Store locations supply UPS cardboard envelopes and boxes in various sizes and can accommodate all your delivery needs. Our range of shipping options include: UPS Next Day Air® Early. UPS Next Day Air® UPS Next Day Air Saver® UPS 2nd Day Air A.M.® UPS 2nd Day Air® UPS 3 Day Select® UPS Ground.
Who can intercept a USPS package?
Commercially shipped packages can only be intercepted by a commercial mailer through the Business Customer Gateway. As information, commercially shipped packages typically contain a tracking number that begins with a “92” or “93”.
How do I correct an address with UPS?
Fixing an Incorrect Address Select the Tracking tab along the top of this page. Enter your Tracking Number and go to the Tracking Details page. Choose the Correct My Address button. In the Address Modification window, choose an option from the drop-down menu in the New Delivery Address section.
What happens if you put the wrong address on a package USPS?
Once you have submitted the request, USPS will attempt to locate and redirect your package. If they do this successfully, you will be charged a fee of $15.25, which is the standard Package Intercept fee. You will also be charged for any additional postage if the package must travel further or by different means.
Can UPS drivers call you?
UPS drivers do sometimes call customers, but when that happens, they provide the tracking number of the package in question, which the customer can verify on UPS’ website.
Is there a UPS live chat?
How do I tell UPS to hold my package?
Hold at Location is available with UPS Worldwide Express Freight® at select UPS Customer Centers. UPS Worldwide Express Freight Customers must schedule a hold at ups.com or by calling 1-800-782-7892.
How long will UPS hold access point?
UPS will hold a customer’s package for five business days. If the package is left longer than 5-7 days, the parcel will be returned to the merchant. To return an item via an Access Point, you need only drop off a UPS package at an access point.
Can I call UPS to see where my package is?
Please visit our Customer Help and Support Center or call 1-888-742-5877.
Why do UPS drivers lie?
That can add up. Drivers are required to report each package that is not delivered and the reason why. Sometimes there is a legitimate reason, others, the driver got behind and was unable to finish their route and they lie about it on their report.
Will UPS redeliver the next day?
Not often but there are exceptions. UPS drivers typically have such a tight time schedule that they only have time to make one delivery attempt. If you need your package sooner than the next day, you can always call your local sort center and see if you can come pick it up that evening.
