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Schedule a Repair Appointment Online Log into My Account, then click the Devices tab at the top of the page. Click Troubleshoot under the device you want to troubleshoot. Next, you can check for some common issues with this device.
How do I schedule my Comcast service?
Manage Your Upcoming Service Appointment Download the Xfinity My Account app from the Apple App Store or Google Play. Log in to the Xfinity My Account app. Your service appointment will display on the home screen. Tap Modify appointment to reschedule or cancel your appointment.
How do I get someone to come to my house with Comcast?
Sign Up for Appointment Waitlist After you schedule your appointment online, you’ll see a section at the bottom of the page in My Account that asks, “Was the time you wanted not available?” Click Join the waitlist for your preferred time. Choose your preferred appointment date and time. Click Join Waitlist.
How do I talk to a Comcast agent?
How to Get a Live Rep With Comcast Customer Service Call Comcast at (800) 266-2278. Push “#” when given the choice of automated menu options. Choose the department in which you want to speak to a live representative. Wait patiently on hold while the system connects you with a live rep.
Does Comcast still make house calls?
Cable and satellite TV services, including Comcast, are keenly aware of consumer concerns regarding home visits, and have taken steps to try to ensure a safe call as well as soothe anxieties. The nation’s largest cable operator has decided to end all in-home installations for new customers.
What if Comcast is late for an appointment?
To prove how serious it is, Comcast is making a new promise: “If a technician doesn’t arrive on time for an appointment, Comcast will automatically credit the customer $20,” the cable company said.
Is Xfinity customer service 24 hours?
Get 24/7 help with any questions you have.
Does Comcast tech call before arrive?
Comcast also promises to call customers before they arrive at their home. “Customers with scheduled appointments will be alerted through our App when our technician is about 30 minutes away from arriving at their house, and will be able to track this technician’s progress on a map.
What does a Comcast technician do?
From meeting new customers and installing the latest XFINITY products, to troubleshooting technical issues, as a valuable member of the team, you’ll build your talents while we work together to create a successful customer experience.
What company owns Xfinity?
How do you get straight to a representative?
Dial 333 to get connected to a customer service representative. Press 0 a lot. Otherwise, press 0 at each prompt; eventually get rep.
How can I talk to a real person on the phone?
Once you have a phone number, here are some tips to try to get to a live human: Interrupt: Press 0 (or 0# or #0 or 0* or *0) repeatedly, sometimes quickly. Talk: Say “get human” (or “agent” or “representative”) or raise your voice, or just mumble. Hold: Just hold, pretending you have only an old rotary phone.
How do I contact Comcast customer service by phone?
Call an Xfinity Mobile Specialist at (888) 936-4968. Tweet us at @xfinitymobile. Message us on the Xfinity Mobile Facebook page.
Does Comcast charge for service calls?
Comcast does not charge for service appointments to repair Comcast-owned facilities or equipment rented to you by Comcast. However, charges may apply for service appointments when the source of your service problem is not Comcast-owned facilities or equipment rented to you by Comcast.
How much does Xfinity charge for service calls?
The normal fee for new service installed by a technician is $59.99. You might be able to get a free install by ordering online or if you order over the phone and there is a special for installations.
How much does it cost to have an Xfinity technician?
Really quick: it’s good to be aware that Xfinity professional installation usually costs $89.99.
How do I contact Comcast tech?
Call (800) 934-6489 | Hours: Monday — Saturday, 7 a.m.-9 p.m. Xfinity’s tech support number is the same as their customer service number. To quickly reach a tech support representative, enter the ZIP code associated with your account, then say “technical support” when prompted.
Why is Comcast always late?
Comcast, like most cable companies, schedules appointments in time frames instead of set times to allow technicians some flexibility. But Comcast technicians told The Verge that they’re frequently booked solid throughout the day, making it easy to fall behind.
How late do Xfinity techs work?
From 7am to 10 pm at night.
What phone number is 800 934 6489?
If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489).
Is Comcast the same as Xfinity?
Comcast, the biggest cable provider in the United States, is changing its name. According to the company’s blog, Xfinity will now replace Comcast as the company’s new product name in an attempt to show customers that it’s not the “same old company,” but rather an innovator.
Do Comcast employees get free cable?
FREE CABLE – UNLIMITED ENTERTAINMENT Comcast employees in serviceable areas enjoy free XFINITY TV and Internet services, as well as deeply discounted Voice and Home options – an annual savings of about $3,000.
