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After the issue has been resolved, Etsy will refund you if, either the transaction is done using Etsy payments or the seller doesn’t qualify for Seller Protection Policy. If in case, the item isn’t as described then the seller must refund the product cost along with the original shipping and return shipping cost.
Does Etsy have a return policy?
You may be able to return, exchange, or request a refund for your order depending on the shop’s policies. To request a return, return label, a refund, or exchange, you need to contact your seller. If you need to return or exchange an item, the seller you purchased your order from is the best person to help you.
Can a seller refuse a refund on Etsy?
Sellers aren’t required to provide a refund unless stated in their shop policies. In any case, if there is a problem with your order, we recommend contacting the seller to try to come to an agreement. If you aren’t able to resolve the issue with the seller, you may be able to open a case with Etsy.
How long is Etsy’s return policy?
Etsy allows refunds within 180 days of the transaction. If more time passes, you’ll have to negotiate a refund with the seller off the platform. Refunds are issued in the original form of payment or Etsy credit. Shipping refunds are only issued in Etsy credit if the company administers them.
Who pays return shipping on Etsy?
The buyer paying for return costs only applies to the “right to cancel” under the Consumer Contracts law. Late delivery is a breach of contract by the seller and so the seller is responsible for any return costs.
Does Etsy refund you if scammed?
Refunds issued by Etsy will be in your original form of payment, and if such payment is not available, an Etsy credit will be issued. A non-delivery occurs when a buyer places an order but does not receive the item.
Can you get scammed on Etsy?
These scammers typically create multiple accounts on Etsy and send the same message to different sellers with little or no personalization. Scammers target sellers who list high-priced items in their shop and have fewer sales.
How do I issue a no refund on Etsy?
How to stop using the returns and exchanges template Click Shop Manager. Click the pencil icon next to your shop name in the Sales channels section of the sidebar. Scroll down to the Shop policies section and click the pencil icon. Select Turn off templated return policies.
Does opening a case on Etsy hurt the seller?
Yes it does affect your sales.
How do I get my money back from Etsy?
To refund an order: On Etsy.com, open Shop Manager. Select Orders & Shipping. Choose the … Choose Issue a refund. Select a Reason for issuing a refund and add an optional Message to buyer. If you want to refund the entire transaction, choose the box by Issue a full refund. Select Review refund. Select Submit.
How much does Etsy charge for a refund?
Re: Etsy’s charge for giving a refund fee It doesn’t cost you anything to refund/cancel a sale. To do a partial refund, use the three dots under the ‘order progress’ button at the side of the order (or the ‘more actions’ button if you open the order up and press ‘refund’.
Is Etsy legit?
Like other websites, Etsy has its fair share of complaints, especially with financial transactions, and that is one reason people question its legitimacy. So, Is Etsy Legit? Yes, Etsy is legit, but you need to buy items from sellers who have positive reviews to avoid getting scammed.
What happens when you open an Etsy case?
After you open a case, an Etsy Support agent will review the case and come to a decision. We’ll work with you and the seller to ensure that we have all the information we need to make a decision. When Etsy makes a final decision, both the buyer and seller must comply with Etsy’s decision.
Does buyer have to pay return shipping Etsy?
In Etsy when a buyer asks for to return a product, who should pay for shipping? – Quora. Usually the buyer, if they change their mind or ordered incorrectly, fault being with the buyer. However if the product was not as expected, such as broken or faulty, the seller is responsible for shipping fees.
Does Etsy have fake sellers?
There is a certain amount of fake merchandise on every platform, and Etsy is no exception. Etsy’s Terms of Service state that sellers can’t sell counterfeit or mass-market items, but some sellers ignore the rules.
What happens if you never get your Etsy order?
Contact your local post office for help locating the package. Provide them with the tracking number, shipping service name, and your shipping address. You may have to reach out to the seller to get some of these details. Ask the seller if they’ll assist you by opening a claim with the shipping service.
How do you know if an Etsy store is legit?
Check a seller’s reviews and shop policies before purchase, and send an Etsy Message to a seller before buying if you have questions or concerns. If you see an unrecognized charge from Etsy on your bank or credit card statement, review these considerations.
Is Etsy safe for credit cards?
Secure payments on Etsy All credit card information sent to Etsy is encrypted using Transport Layer Security technology (TLS) and tokenized with our credit card processors. Etsy stores no sensitive credit card information, only tokens returned to us by our processors.
How do you politely say no refunds?
Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, “I looked into your situation and our refund policy does not allow one in this case.”Jan 18, 2022.
Why does Etsy keep suspending my account?
Etsy suspends accounts when we have reason to believe our policies have been violated to help ensure the integrity of our marketplace.
How do I find shop policies on Etsy?
On Etsy.com, click Shop Manager. Click the pencil icon next to your shop under Sales channels. Scroll to the Shop policies section.
