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Remove the panel cover Remove the screw at the top of your panel with a screwdriver. To remove the panel cover, push the two tabs on top and pull the cover out and down. Hang the panel cover on the back plate using the white safety strip. Don’t be alarmed if you hear beeping.
How do I remove Vivint Smart Hub panel?
Remove the Smart Hub from the mount Gently but firmly push against the panel and slide the face up until it’s removed completely. Don’t be alarmed if you hear beeping.
Can I unplug my Vivint panel?
Disarm your Vivint Smart Home system. This will prevent any false alarms while you’re disconnecting your panel. Hang the panel cover on the back plate using the white safety strip. Unplug your panel’s power source.
Can I move my Vivint panel?
You can either remove your system yourself or a Smart Home Pro can professionally remove your equipment for you for only $149. If you remove the panel yourself, use the SkyControl instructions or the Go! Control instructions. We will install everything you brought with you from your old home.
What do you do with Vivint equipment?
Is the equipment mine to keep? If you bought the house and the equipment is still in there, then it is yours to keep. If the previous owner failed to move the equipment with them and still owes money on it then they will have to settle it with Vivint.
How do you remove Vivint sensor?
If you are replacing an existing sensor, delete it from the panel with the following process: tap the three dot Menu icon in the bottom right corner then Devices, enter your PIN, tap Sensors and select the device you want to remove, then tap Delete and confirm you want to delete the sensor.
Why is my Vivint panel offline?
Several issues can cause your panel to lose the connection to your home WiFi network. A passing storm may have knocked your power and network offline. An Internet outage in the area could have caused the WiFi to go out. Find out how to test your WiFi to determine if you should contact Vivint or your ISP.
Do I own my Vivint equipment?
Do I own or lease Vivint’s home security system? You own the equipment. You can either pay for all the equipment up front or pay for it over the course of a few years. If you decide to pay for it over time, Vivint offers 0% APR so there’s no added interest.
What happens if I cancel Vivint?
A Vivint cancellation customer service representative told us that, in most cases, you’ll need to pay off the remaining balance on your contract. Another variable is that some people may also need to pay their monthly professional monitoring plan fees for the rest of the contract.
Can I return my Vivint equipment?
This policy gives you, the end-user, a certain amount of days to test the equipment and services. If you decide that it’s not for you, you can return the equipment, cancel the service without or with minimal penalties, and receive a refund.
Why is my Vivint panel beeping?
One reason the panel beeps is a loss of communication; this means that the sensor that triggers the alert (which keeps your home safe) can no longer communicate with the panel. You can either try changing the battery to reestablish communication or chat with Customer Solutions for support on the Vivint website.
How do you remove a security door sensor?
How Do I Remove an Alarm Sensor from My Door? Clear the zone. Go to your panel, and delete the zone from the panel. Remove the wires. If you have a hardwired door alarm sensor, then you must disconnect and remove the wires. Take off the sensor. Take the door sensor off the door frame. Take off the magnet.
How do I use my Vivint camera without service?
Can I Still Use a Vivint Camera Without Service? Vivint cameras cannot be used without service. They require the purchase of the Smart Home Video Monitoring monthly subscription plan. You will have to pay your contract in full to cancel it early. Those on a month-to-month contract can cancel anytime without penalty.
How do I get Vivint back online?
Vivint Smart Hub – System Back Online Make sure the home has power and the panel is plugged in. Perform a System test to identify which sensors are online and working and which sensors may need to be replaced due to damage. Make sure the system is disarmed. Tap Security. Enter your 4-digit PIN. Tap System test.
Can I still use Vivint camera without service?
Can I use Vivint without a subscription? You can use Vivint equipment without a subscription, but you wouldn’t have the benefit of professional monitoring, couldn’t access the mobile application, and won’t be able to use the 24/7 technical support service.
How do I get my Vivint panel to stop beeping?
From the home screen of your SkyControl, tap the alert notification on the left side. Tap on the low battery alert for the panel to read the full message. Once you’ve read all the messages and backed out to the home screen the beeping will stop. Once the battery recharges the alert will disappear.
How do I pay off my Vivint equipment?
How do I pay my bill? You can set up automatic billing or make payments through My Account. You can also view your billing history and current balance and update payment information from My Account. Visit My Account to manage your billing online.
