Table of Contents
Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339.File a complaint with the USPS Office of the Inspector General (OIG) by: Filing an online complaint. Calling 1-888-USPS-OIG (1-888-877-7644) Finding more information about contacting the OIG.
Does the post office take complaints seriously?
If your business is experiencing a delivery issue or has a concern regarding customer service, the email service or a telephone call offer a convenient way to discuss the problem. For more serious concerns, such as potential theft or fraud, the USPS Office of the Inspector General takes the lead.
How do I report a mail not being delivered?
Postal Service For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked “Where is My Package” or “Where is My Mail.”May 26, 2020.
Who investigates the post office?
Introduction. To protect the mail and to maintain the integrity of postal processes and personnel, the Postal Service relies on the investigative efforts of OIG special agents. These special agents – federal law enforcement officers investigate internal crimes and fraud against the Postal Service.
How do I file a complaint with UPS?
How To File a Complaint With UPS Domestic: 1-888-742-5877. International: 1-866-782-7892.
Why is it taking so long for my mail to be delivered?
The simple answer: Your mail may slow down because the Postal Service lengthened its “service standards,” or the amount of time it says it should take for a piece of mail to get delivered. And how much slower it will get depends on where you live.
Can you contact USPS?
How do I know if USPS is holding my mail?
Call 1-800-ASK-USPS® (1-800-275-8777) Monday thru Friday: 8:00 a.m. to 8:30 p.m. EST. Saturday: 8:00 a.m. to 6:00 p.m. EST. Sundays and Holidays: Closed [Click here for Postal Holidays] Please Note: Automated information is available 24 hours per day, 7 days a week.
What do Postal Inspectors look for?
Postal Inspectors investigate any crime with a nexus to the mail. These crimes include mail theft, mail fraud, financial fraud, identity theft, robberies and burglaries of postal facilities, assaults and threats on postal employees, investigations of dangerous and prohibited mails, narcotics, cybercrime and much more.
How do I start a USPS investigation?
Filing Online Go to www.usps.com/domestic-claims. Sign in to the Online Claims site with your USPS.com user name and password. Enter the Tracking/Label Number and shipping date. Enter the address information and claim details. Select the reason for filing a claim.
Do postal employees steal mail?
The overwhelming majority of Postal Service employees work conscientiously to move the nation’s mail to its proper destination. Unfortunately, a small number of employees abuse the public’s trust by delaying or stealing the mail.
Who to call to complain about UPS?
Please visit our Customer Help and Support Center or call 1-888-742-5877.
How do I write a complaint letter to UPS?
Sending a Complaint Online Visit the UPS website to send a letter over the Internet. Click on “Contact UPS” underneath “My Quick Links.” On the next page, click on “E-mail Customer Service.” Enter your full name and e-mail address in the boxes provided. Select a category from the “Support Category” dropdown menu.
Can I chat with UPS?
Why is my package still in transit?
Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package. This means it can be located easily enough once you call attention to its absence.
Does in transit arriving late mean lost?
“In transit” means thepackage is somewhere between it’s origin and your local postoffice. “Arriving late” means they areaware of a delay somewhere along that route that will cause thepackage to be delivered after the expected delivery date ortime from USPS About The Statuses Of The Packages .
What is wrong with the USPS?
The 2020-2021 United States Postal Service crisis is a series of events that have caused backlogs and delays in the delivery of mail by the United States Postal Service (USPS). The crisis stems primarily from changes implemented by Postmaster General Louis DeJoy shortly after taking office in June 2020.
How do I email USPS?
Postalone@email.usps.gov. This is the USPS “Postal One” service, which can answer technical questions.
How do I contact the USPS postmaster general?
The phone number for the United States Postmaster General Headquarters is 1-800-275-8777.
Can I call USPS about a package?
What happens if hold mail is not delivered?
If you pick up your mail earlier than the date supplied on the USPS Hold Mail request, the ‘Hold’ is automatically cancelled and regular mail delivery will resume on the next Postal business day.
What can I do if USPS loses my package?
You can report a missing USPS package by filing a claim at the USPS claims site. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.
How do I talk to a real person at USPS 2021?
When a customer calls 1-800-ASK-USPS (1-800-275-8777), the customer service telephone number for the U.S. Postal Service® (USPS®), they will hear a greeting, then a language choice option (press 2 for Spanish).
